At Woofy Essentials ("we", "us", "our"), we are committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we keep it safe.
1. Information We Collect
When you visit our site or place an order, we may collect:
- Personal details: name, email address, phone number, delivery address
- Payment information: processed securely via Shopify Payments — we never store card details
- Browsing data: pages visited, device type, IP address (via cookies)
- Communication data: messages sent through our contact form or social media
2. How We Use Your Data
We use your information to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Respond to your questions and messages
- Send marketing emails (only if you've opted in)
- Improve our website and product range
3. Sharing Your Data
We never sell your data. We share it only with:
- Shopify: our e-commerce platform
- Royal Mail / DPD: to deliver your orders
- Email provider: to send transactional and marketing emails (if opted in)
4. Marketing Emails
We only send marketing emails if you've explicitly signed up. You can unsubscribe at any time using the link in every email.
5. Cookies
Our site uses cookies for essential functions (cart, checkout) and analytics. See our Cookie Policy for details.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with the ICO (Information Commissioner's Office)
7. Data Security
Your data is protected by Shopify's PCI-compliant infrastructure with SSL encryption. We follow industry best practices to keep your information safe.
8. Contact Us
For any privacy-related questions, contact Elle at Clarkee126@gmail.com or via our contact page.
Last updated: April 2026